The hospitality industry continues to be one of the largest industries worldwide and it is growing as we speak. As of 2019, there were over 700,000 hotels and resorts worldwide and around 173 million people continue to be employed in the hotel and motel industry. The success of the hospitality industry relies heavily on the quality of customer service and overall customer satisfaction. Attracting and being able to retain guests is what defines a successful hospitality strategy.
In the present digital economy, it is safe to say that any industry that is slow on the uptake of technology is bound to be left behind. However, the hospitality industry is not one such industry. Rapid technological innovations specifically Artificial Intelligence (AI) have been a part of the hospitality industry for a while now. The adoption of Artificial Intelligence in the hospitality and service industry has solved a few challenges and increased how efficiently the industry is functioning.
AI is being used by hoteliers the world over to improve the guest experience. AI in the hospitality industry is by no means replacing the human staff. However, it is assisting humans in providing services cost-effectively and efficiently.
Here’s a look into how AI is impacting and leaving its mark on the hospitality industry